Praca Service Desk Technical Team Leader - Etatowiec.eu - Oferty Pracy - HAYS Poland Sp. z o.o. Gdańsk

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Praca Service Desk Technical Team Leader


Szczegóły dotyczące oferty pracy na stanowisku Service Desk Technical Team Leader w firmie HAYS Poland Sp. z o.o.

Stanowisko pracy: Service Desk Technical Team Leader
Pracodawca: HAYS Poland Sp. z o.o.
Typ pracy: Pełny etat
Miejsce pracy: Gdańsk, Pomorskie, Polska
Ofertę pracy dodano: 24 lipca 2013
Kategorie:

Szczegóły dotyczące oferty Service Desk Technical Team Leader

24 lipca 2013, czyli 1 rok temu dodano w serwisie Etatowiec.eu ofertę Service Desk Technical Team Leader. HAYS Poland Sp. z o.o. to autor tej oferty. W sumie 3 ofert pracy z firmy HAYS Poland Sp. z o.o. umieszczono na stronie Etatowiec.eu. Potencjalnym miejscem pracy jako Service Desk Technical Team Leader jest Gdańsk. W sumie w Etatowiec znajduje się aż 39 ogłoszeń z miasta Gdańsk.

Treść oferty pracy dodana przez pracodawcę:



Service Desk Technical Team Leader
Service Desk Technical Team Leader
pomorskie
Nr ref.: 1033934
On behalf of our Client, a global Business Service Centre to be established in Tricity, we are currently seeking Candidates for the position of Service Desk Technical Team Leader.

Holding the position of Service Desk Technical Team Leader you will be responsible for the operations and analysis of the service desk performance in BSC Poland. You will manage the Global Service Desk day-to-day operations in BSC, and report trends and suggest area for improvement for the Global Service Desk manager. On the daily basis you will be responsible for logging incidents and service requests, analysing, prioritising and categorising them, attempting to resolve and, if not capable to resolve, to further assigning incidents to assignment groups and on-site technicians.

To be successful in this role you will have a University degree in IT or related, 5+ years in technology environment and 2-3 years in a similar position (solid supervisory and team lead experience). You will have experience with Service Desk toolsets and understanding of Change Management tools. Apart of broad IT skills you will have good knowledge of core ITIL processes (formal certification preferred) and CMDB. Fluent English language is required.

Our Client offers stable work conditions and opportunities for professional development during start-up of international, globally-renowned BSC organisation. Benefit package and training are also included.

If you are interested in this position send your CV in English using APPLY button.
Apply now
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